Notice: due to the current high temperatures, we may have to temporarily delay delivery of GSL medicine orders. We apologise for any inconvenience this may cause.
Free delivery on orders over £200 exc. VAT
Everyday low pricing
Fast and friendly service
No minimum order quantity
If you’ve forgotten your password, click the ‘Forgot your password?’ link on the login page.
For issues with your email address or other login problems, please contact our customer service team on [email protected], +44 (0) 1254 306840 or use Live Help during business hours to chat with a team member.
First, log out and try logging back in. If the issue persists, please contact our customers service team at [email protected] or on +44 (0) 1254 306840. If possible, include details of the error and any messages you received so we can assist you quickly.
Our opening hours are:
| Monday | 09:00 – 17:00 |
| Tuesday | 09:00 – 17:00 |
| Wednesday | 09:00 – 17:00 |
| Thursday | 09:00 – 17:00 |
| Friday | 09:00 – 16:00 |
You can reach our customer service team via the ‘Live Help’ function, by emailing [email protected] or calling us on +44 (0) 1254 306840. We always endeavour to answer your query within 24 hours within a working week. Any messages or emails sent outside of our usual opening hours will be responded to upon our return.
We receive many donation requests but are, unfortunately, unable to help each and every one. However, should it be of any assistance, you are welcome to register on our website & access our trade prices.
As a company, we proudly support Barnardo’s, Pendleside Hospice, North West Air Ambulance, Lancashire Mind and Padiham Parish Food Bank.
We operate exclusively online from our offices and warehouse in Padiham, Burnley. While in-person visits aren’t possible, our website is easy to navigate, and we offer next working day delivery with no minimum order value.
Orders delivered outside of Mainland UK incur delivery charges based on parcel quantity, size and total weight. Once your order is processed, we’ll contact you with a delivery quote. If paying by international bank transfer, all associated bank charges must be borne by the customer.
We don’t provide CSV price or product files. All pricing and stock information is available online and updated in real time. To view prices, please register for a trade account
As a wholesaler, we sell products in pack quantities—the minimum order per product. The pack quantity shows how many individual units are included.
Examples:
Please click here for full information.
Yes, unless you’re going to trade them through the below avenues:
You are permitted to sell and supply GSL medicines as long as it is pre-packed and supplied from a premises that can be locked from the public. For best practices, please click here.
For online retailing, any web page offering the sale of human medicines to the public must include the Distance Selling Logo, this includes third-party marketplace websites. For more information please click here.
Yes, extreme hot and cold weather will affect the delivery of GSL medicines. The MHRA state that medicinal products must be stored and shipped in accordance with the temperature on the packaging to ensure the quality and integrity of the product is maintained.
During hot or cold weather our team will closely monitor forecasts and take necessary precautions to prevent exposure to extreme temperatures during transit and storage.
We will display a notification on the website should the delivery of GSL medicines have to be slightly delayed. We do kindly recommend that you consider building up your medicine stocks when extreme hot or cold weather is forecast to ensure uninterrupted access.
We do not offer sale-or-return on any of our products.
To view our full returns policy, please click here.
As we buy and sell in multiple packs, we’re unable to provide samples of products unless a pack is purchased.
The pricing shown on our website is the best available at that time. However, should you have a bulk requirement of a particular product e.g.. 2+ pallets, we may be able to negotiate a discount with the supplier / manufacturer. To discuss further, please contact us.
To view prices and stock availability, please log in or register for a free trade account. All prices are shown per pack, excluding VAT. For product queries, contact us via Live Help, email [email protected], or call +44 (0) 1254 306840.
We’re unable to reserve stock without payment. Once an order is placed, items are held for up to 1 week. Please note, availability may change in this time due to high demand.
Yes. To request a Declaration of Conformity or Safety Data Sheet, contact our customer service team on [email protected] or +44 (0) 1254 306840 before placing your order. We’ll confirm if the documentation is available or can be sourced from our supplier.
Once your order has been received and signed for, we’ll email the documents to you.
The main gated categories are:
As we don’t work directly with Amazon, we can’t confirm which products will work for ungating. We recommend:
Note: We can’t guarantee acceptance by Amazon. For returns, refer to our returns, shortages and damages policy.
If you are a limited company, registered charity or public-sector funded organisation and place regular orders of at least £250 exc. VAT per month, (£3,000 exc. VAT per annum) then you may be eligible for a credit account.
We need to see your account operating for a minimum of 3 months before you’re able to request a credit account application. Once completed, this will be reviewed by a member of the team and verified with a credit reference agency who may note a record of the search on your company’s credit file. Upon acceptance, payment terms and credit limits will be confirmed.
All accounts are reviewed annually as part of our internal processes; please note that your account may revert to immediate payment at any time and without notice.
You can pay using:
Important:
