COVID-19 - Temporarily extended lead times to keep safe.

Frequently Asked Questions

General Enquiries

If you have forgotten your account password, please follow the ‘Forgot your password?’ link on the account sign in page.

If you have forgotten your account’s email address or are having any other problems, please contact our customer service team by email at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840. Alternatively, you can use the ‘Live Help’ feature during business hours to speak to a member of our team.

Please log out of the site and then attempt to log back in, if there is still an error please contact our customer service team by email at sales@harrisonsdirect.co.uk or telephone on +44 (0) 1254 306840. If possible, please have details of the error you are experiencing – including any error messages and we will do our best to find a solution as soon as possible.

Our opening hours are:

Monday8:45 - 17:00
Tuesday8:45 - 17:00
Wednesday8:45 - 17:00
Thursday8:45 - 17:00
Friday8:45 - 15:45
SaturdayClosed
SundayClosed

You can reach our customer service team via the ‘Live Help’ function, by emailing sales@harrisonsdirect.co.uk or calling us on +44 (0) 1254 306840. We always endeavour to answer your query within 24 hours within a working week. Any messages or emails sent outside of our usual opening hours will be responded to upon our return.

We receive numerous requests on a weekly basis and unfortunately, due to the volume of these requests we are unable to help with each and every one.

Doing our bit for the community is important to Harrisons and we currently support the following charities: Barnardo’s, North West Air Ambulance, Derian House, Pendle Dogs In Need, and East Lancashire Hospice.

However, charities are welcome to register on our website and take advantage of our trade prices.

Products

Unfortunately we’re unable to reserve stock for you until we’ve received payment. Once your order has been placed, the stock is then reserved for up to 2 weeks.

To see our prices, please click here to log in or register for a new account. It's free of charge to create a trade account and all of our case prices exc. VAT and stock availability will be displayed. If you have any product queries please contact our customer service team via live chat, by emailing us at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840.

Unfortunately, we cannot offer further discounts from the prices displayed on our website. If you would like to discuss this further then please contact us directly by email at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840.

As we buy and sell by the case, we’re unable to provide samples of products unless a case is purchased and paid for.

We can accept returns on all products in their original, saleable condition within 14 days from date of invoice (excluding GSL medicines), however this will be subject to be a re-stocking charge of 15% exc. VAT.

Unfortunately, we are unable to accept the return of GSL medicines unless they are damaged and/or faulty.

To view our full returns policy, please click here.

Yes, unless you're going to trade them through the below avenues:

  • Amazon
  • eBay
  • Market Trading
  • Car Boots
  • Social Media
  • Online Retailing

You are permitted to sell and supply GSL medicines as long as it is pre-packed and supplied from a premises that can be locked from the public. For best practices, please click here.

For online retailing, any web page offering the sale of human medicines to the public must include the Distance Selling Logo, this includes third-party marketplace websites. For more information please click here.

Please click here for full information.

Selling on Amazon

  • Amazon will require a commercial invoice from a wholesale supplier.
  • The invoice must show you have purchased 10 units of at least one product.
  • Your company's information must match exactly to your Amazon sellers account. Please ensure these details are inputted correctly when setting up a new account with Harrisons Direct as we are unable to amend invoices once generated.

The main gated categories are:

  • Toys
  • Health & Beauty
  • Confectionery

Recommended Products

When purchasing a product, we advise that you contact Amazon to see if they need any specific documentation. If required, please contact sales@harrisonsdirect.co.uk to see if the information is available before placing your order.

Please note – we cannot guarantee that any of our recommended products will be accepted. Should you wish to return any products, please refer to our Returns Policy.

If you would like to obtain a products Declaration of Conformity please contact our customer service team at sales@harrisonsdirect.co.uk or call us on +44 (0) 1254 306840. Our team will be able to inform you if we have the DOC and if not, we will see if we can source this from our supplier. Once you have confirmation that we can provide the DOC you can then place your order.

Once your order has been signed for and received, we will then email the DOC over to you.

Payment

We accept payment by:

  • UK registered Credit/Debit cards,
  • PayPal
  • BACS payment / Faster Payments (Bank Transfer)
  • Cheque

Please note that when making payment by BACS or cheque, your order will be dispatched only when payment is fully cleared.

You would need to place three orders with immediate payment to begin with. Once these have been processed successfully, you can apply for a credit account. Please contact our customer service team at sales@harrisonsdirect.co.uk to obtain a credit account application. Once this has been submitted, we will be in touch with a decision.

Can’t Find Your Answer?

Our friendly customer service team are here to help
+44 (0) 1254 306840
Unit 14A Mead Way
Shuttleworth Mead Business Park
Padiham, Burnley
BB12 7NG
Opening Times Monday - Thursday: 8.45am to 5.00pm
Friday: 8.45am to 3.45pm
Accepted Card Payments