Due to social distancing measures implemented in our warehouse and also delays in the carrier network, we are currently unable to guarantee our next working day delivery service. Please accept our apologies for any inconvenience that this may cause

Returns Policy

Returning Goods

We may at our discretion accept returns of Goods within 14 days of delivery (excluding GSL medicines and any such other Goods as we may determine from time to time) in their original packaging and in the same saleable condition as they were in on delivery to you (Saleable Condition).

All Goods being returned will be subject to a re- stocking charge of 15% exc. VAT of the value of the Goods returned.

Please contact our customer service team at sales@harrisonsdirect.co.uk before returning any Goods.  If we agree that you may return the Goods, these should be sent, postage paid to:

Albert Harrison & Co Ltd,

Unit 14A Mead Way, Padiham, Burnley, BB12 7NG.

Upon receipt of the Goods we will inspect them and if they are not in a Saleable Condition (as determined by Harrisons acting reasonably), we will not accept the return or reimburse any amounts already paid by you.  You will be responsible for providing us with the costs of redelivery to you and if you fail to do so within 5 Business Days of returning the Goods to us, we will be entitled to dispose of the Goods in any way we see fit without liability.

It is not compulsory to give a reason for returning your Goods, but it would be appreciated to help us improve our services and products in the future.

Any payments already made for the Goods in respect of which we have accepted the return will be reimbursed, minus the re-stocking fee and any other amounts owing to us at such time. If you have a credit account, a credit will be raised to your account for future orders, minus the re-stocking fee.

 

Shortages & Damages

All deliveries will be sent with a detailed invoice attached to your consignment. When checking your delivery please check it against your invoice and not your original order as some products may be out of stock from you ordering them to us processing them. If this is the case, your invoice will inform you of the products not available and we apologise for any inconvenience this may have caused.

If you have checked your order and still believe items to be missing or damaged, please contact our customer service team at sales@harrisonsdirect.co.uk within 24 hours of receiving your consignment, providing your order number and images of the damages and we will try to resolve this for you.

We can only accept returns on GSL medicines that are damaged.

 

Liquid Disclaimer T&C’s

Unfortunately, we are unable to accept any claims against damaged liquid products unless you have specifically requested for your goods to be sent on a pallet delivery. This is due to the fragile nature of the liquids and our couriers not offering compensation on any damage to them. Therefore if you would like to receive your ‘liquids’ order by pallet delivery, please contact our sales team at sales@harrisonsdirect.co.uk or on +44 (0) 1254 306840 and we will advise of any additional charges.

If you have not asked for a pallet delivery, we regret that you will not be able to claim against these damages. We do our very best to package your order to prevent any damages occurring, however we have no control once they have left our warehouse.

Accepted Card Payments