Frequently asked questions

If you have forgotten your account password, please follow the ‘Forgot your password?’ link on the account login page.

If you have forgotten your account’s email address or are having any other problems, please contact our customer service team by email at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840. Alternatively, you can use the ‘Live Help’ feature during business hours to speak to a member of our team.

Please log out of the site and then attempt to log back in, if there is still an error please contact our customer service team by email at sales@harrisonsdirect.co.uk or telephone on +44 (0) 1254 306840. If possible, please have details of the error you are experiencing – including any error messages and we will do our best to find a solution as soon as possible.

Our opening hours are:

You can reach our customer service team via the ‘Live Help’ function, by emailing sales@harrisonsdirect.co.uk or calling us on +44 (0) 1254 306840. We always endeavour to answer your query within 24 hours within a working week. Any messages or emails sent outside of our usual opening hours will be responded to upon our return.

We receive numerous requests on a weekly basis and unfortunately, due to the volume of these requests we are unable to help with each and every one.

Doing our bit for the community is important to Harrisons and we currently support the following charities: Barnardo’s, North West Air Ambulance, Lancashire Mind and Pendleside Hospice.

However, charities are welcome to register on our website and take advantage of our trade prices.

All orders outside Mainland UK will incur a delivery charge which is calculated on the number of parcels, the dimensions and the overall total weight. Once your order has been placed and processed by our warehouse, we will be in touch with your delivery quote.

Unfortunately, we cannot provide a CSV price list or product list. All of our products and prices are managed through our website which shows regularly updated stock levels. If you would like to view our prices, you can open a trade account here.

As a wholesaler we supply products in multiple packs, this is the minimum order quantity for each product. Each product on our website is displayed with a pack quantity which indicates the number of individual units you will receive.

Examples:

• 50484E Pantene Conditioner Classic Clean 270ml, pack quantity 6 – contains 6 x 270ml units
• 4026A Bic Cristal Ball Pen Medium Black, pack quantity 50 – contains 50 x individual pens in a box
• 33830L Paloma Pocket Tissues 3 Ply (Shrink-wrapped in 10’s), pack quantity 1 – contains 1 x 10 individual packs of tissues

Please click here for full information.

Yes, unless you’re going to trade them through the below avenues:

• Amazon
• eBay
• Market Trading
• Car Boots
• Social Media
• Online Retailing

You are permitted to sell and supply GSL medicines as long as it is pre-packed and supplied from a premises that can be locked from the public. For best practices, please click here.

For online retailing, any web page offering the sale of human medicines to the public must include the Distance Selling Logo, this includes third-party marketplace websites. For more information please click here.

Yes, extreme hot and cold weather will affect the delivery of GSL medicines. The MHRA state that medicinal products must be stored and shipped in accordance with the temperature on the packaging to ensure the quality and integrity of the product is maintained.

During hot or cold weather our team will closely monitor forecasts and take necessary precautions to prevent exposure to extreme temperatures during transit and storage.

We will display a notification on the website should the delivery of GSL medicines have to be slightly delayed. We do kindly recommend that you consider building up your medicine stocks when extreme hot or cold weather is forecast to ensure uninterrupted access.

We do not offer sale-or-return on any of our products.

To view our full returns policy, please click here.

As we buy and sell by the case, we’re unable to provide samples of products unless a case is purchased and paid for.

Unfortunately, we cannot offer further discounts from the prices displayed on our website. If you would like to discuss this further then please contact us directly by email at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840.

To see our prices, please click here to login or register for a new account. It’s free of charge to create a trade account and all of our case prices exc. VAT and stock availability will be displayed. If you have any product queries please contact our customer service team via live chat, by emailing us at sales@harrisonsdirect.co.uk or by telephone on +44 (0) 1254 306840.

Unfortunately we’re unable to reserve stock for you until we’ve received payment. Once your order has been placed, the stock is then reserved for up to 2 weeks.

If you would like to obtain a products Declaration of Conformity please contact our customer service team at sales@harrisonsdirect.co.uk or call us on +44 (0) 1254 306840. Our team will be able to inform you if we have the DOC and if not, we will see if we can source this from our supplier. Once you have confirmation that we can provide the DOC you can then place your order.

Once your order has been signed for and received, we will then email the DOC over to you.

The main gated categories are:

• Toys
• Health & Beauty
• Health & Personal Care
• Topical
• Grocery
• Baby Care
• Baby Feeding

As we do not work directly with Amazon unfortunately we do not know which products are currently working for ungating, We recommend contacting Amazon direct or consulting with fellow Amazon sellers via online forums.

When purchasing a product, we advise that you contact Amazon to see if they need any specific documentation. If required, please contact sales@harrisonsdirect.co.uk to see if the information is available before placing your order.

Please note – we cannot guarantee that any of our products will be accepted. Should you wish to return any products, please refer to our Returns Policy.

• Amazon will require a commercial invoice from a wholesale supplier.
• The invoice must show you have purchased 10 units of the same product.
• Your company’s information must match exactly to your Amazon sellers account. Please ensure these details are inputted correctly when setting up a new account with Harrisons Direct as we are unable to amend invoices once generated.
• The Amazon Invoice Verification Team may contact us to validate your invoices; unfortunately, we are unable to do this until delivery or collection has taken place.

You would need to place three orders with immediate payment to begin with. Once these have been processed successfully, you can apply for a credit account. Please contact our customer service team at sales@harrisonsdirect.co.uk to obtain a credit account application. Once this has been submitted, we will be in touch with a decision.

We accept payment by:

• UK registered Credit/Debit cards,
• PayPal
• BACS payment / Faster Payments (Bank Transfer)

Please note that when making payment by BACS, your order will be dispatched only when payment is fully cleared.

When placing your first order, if you would like delivery to a different delivery address, we recommend that payment is made by either PayPal or BACS as unfortunately we are only able to deliver to the cardholder’s billing address when paying by Credit / Debit card.