Returns, Shortages & Damages
Unfortunately we are unable to offer sale-or-return on any of our products.
Shortages & Damages
We will never dispatch damaged products and this is almost always caused during transportation. Upon delivery, if you notice that any of the boxes are damaged please ensure that the driver is informed so that this can be noted on the proof of delivery; without this, it may invalidate any claim for damages.
All of our deliveries will be sent with a detailed invoice attached to one of the outside of one of the boxes or pallet. When checking your delivery please check it against your invoice and not your original order as some products may have become unavailable since the time of placing your order. Your invoice will state if any products are unavailable and please accept our apologies for any inconvenience that this may cause. These products can then be ordered at a later stage if required but please be informed that we do not accept or fulfil back-orders.
If you have checked your order and still believe items to be missing, faulty or damaged, please contact our customer service team at [email protected] within 24 hours of receiving your delivery, providing your order or invoice number along with any images of the damages and we will try to resolve this for you.
Liquid Disclaimer T&C’s
Unfortunately, we are unable to accept any claims against damaged liquid products unless you have specifically requested for your goods to be sent on a pallet delivery. This is due to the fragile nature of the liquids and our couriers not offering compensation on any damage to them. Therefore if you would like to receive your ‘liquids’ order by pallet delivery, please contact our sales team at [email protected] or on +44 (0) 1254 306840 and we will advise of any additional charges.
If you have not asked for a pallet delivery, we regret that you will not be able to claim against these damages. We do our very best to package your order to prevent any damages occurring, however we have no control once they have left our warehouse.