A new website is launched in February on the latest Magento platform and further embraces a seamless online shopping experience for customers. The reward program is discontinued and, in its place, an EDLP (everyday low pricing) strategy is implemented. This sees hundreds of prices drop across all categories. Instead of being an entrant, Harrisons sponsor the Small Business Award category at the Lancashire Business View Red Rose Awards which are held in March.
Following a virus outbreak in China, later identified as COVID-19, the World Health Organisation declare a global pandemic. Borders are closed and countries are thrown into turmoil when on March 16, the UK Government introduces a nationwide lockdown; businesses are forced to close, and all non-essential contact and travel comes to a halt as they try to curb the spread of the virus. As a distributor of key product categories, the company remains open, albeit on a much-reduced workforce, however its travel and hospitality customers are significantly impacted. The company continues to invest in efficiencies and in November, Magento becomes integrated with SAP and the company’s carrier network. Despite the significant interruption to business, the company retains turnover at £7 million.