Our use of cookies

Cookies are small text files that are placed on your computer by many websites that enable certain functionality of those websites. The Harrisons Direct website uses cookies to enable various features to help our users get the best browsing experience. We use cookies for a few different reasons:

  • The core functionality of our site relies on the use of cookies. This includes things like logging into your account, using the shopping basket, and the online chat facility.
  • Collecting aggregated data about how our site is used. This allows us to view anonymised information about how users navigate around our site and includes things like where users click their mouse buttons and how users scroll through pages. This helps us to spot areas where we can make improvements.
  • We collect analytical data about our website via Google Analytics. This again helps us get some insight into how people use our website and helps us to make improvements.

We have compiled a list of the cookies we use and their purpose below

Magento Cookies

Magento is the software that enables the main functionality of our website and includes our product catalogue, prices and checkout process.

Cookie NameCookie Description
CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper's customer ID.
CUSTOMER_AUTH Indicates if the customer is currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist.

Google Cookies

We also use some Google cookies that provide analytics about the website which help us monitor usage statistics of our website.

Cookie NameCookie Description
_utma Identifies shoppers and sessions.
_utmb Determines new sessions/visits.
_utmc Determines if the shopper is in a new session/visit.
_utmz Saves the traffic source or campaign that explains how the shopper reached your site.

Olark Cookies

Olark is the software we use to provide the online chat functionality.

Cookie NameCookie Description
hblid A visitor identifier that we use only on your site to remember this visitor between visits
wcsid A session identifier that we use only on your site to keep track of a single chat session
olfsk Storage identifier that we use to maintain chat state across pages (e.g. message history)
_okbk Extra state information (e.g. chat box being open/closed)
_ok Most recent Olark site ID (security measure)
_oklv The Olark loader version (for improved caching)
_okla Used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
_okgid Group id the visitor is locked to
_okac Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
_okck Used to test whether the visitor's browser allows cookies to be stored

HotJar

HotJar is a tool we use on our website that anonymously records mouse clicks, mouse movements and scrolling. This gives us some insight into how users navigate around our website and helps us to make improvements to it.

Cookie NameCookie Description
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site.
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site.
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Disabling cookies

If you do not want our website to save cookies on your device, you can alter your browser settings to block cookies. Details on how to do this can usually be found in your browser’s help menu, or alternatively you can visit http://www.allaboutcookies.org/ which has details on how to disable cookies in a variety of browsers.

Please note that by disabling cookies it is likely that the function of our website will result in a loss of functionality.